{"id":898,"date":"2026-11-13T12:46:29","date_gmt":"2026-11-13T12:46:29","guid":{"rendered":"https:\/\/resoshield.com\/cancellation-policy\/"},"modified":"2026-11-13T12:46:29","modified_gmt":"2026-11-13T12:46:29","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/resoshield.com\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<p class=\"rs-legal-note\"><em>This is a translation provided for information only. Only the <a href=\"https:\/\/resoshield.com\/en\/cancellation-policy\/\">German version<\/a> is legally binding.<\/em><\/p>\n<h3>Right of withdrawal for consumers<\/h3>\n<p>(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)<\/p>\n<h1>Cancellation Policy<\/h1>\n<h3>Right of withdrawal<\/h3>\n<p>You have the right to withdraw from this contract within thirty days without giving any reason.<\/p>\n<p>The withdrawal period is thirty days from the day<\/p>\n<ul>\n<li>on which you, or a third party other than the carrier and indicated by you, take possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered together, or<\/li>\n<li>on which you, or a third party other than the carrier and indicated by you, take possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately, or<\/li>\n<li>on which you, or a third party other than the carrier and indicated by you, take possession of the last lot or piece, if you have ordered goods that are delivered in several lots or pieces, or<\/li>\n<li>on which you, or a third party other than the carrier and indicated by you, take possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.<\/li>\n<\/ul>\n<p>You can also exercise your right of withdrawal online at <a href=\"https:\/\/resoshield.com\/en\/cancel-contract\/\">Cancel contract<\/a>. If you use this online function, we will send you an acknowledgement of receipt without delay on a durable medium (e.g. by email), containing information on the content of the declaration of withdrawal as well as the date and time of its receipt.<\/p>\n<p>To meet the withdrawal deadline, it is sufficient for you to send your declaration of withdrawal via the withdrawal function (the so-called \u201cwithdrawal button\u201d) before the withdrawal period has expired.<\/p>\n<p>You can also exercise your right of withdrawal by informing us (Reso Shield GmbH, Sonnenstr. 13, 84387 Julbach, Germany, phone: +49-160-3239649, email: info@resoshield.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.<\/p>\n<p>In this case, to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n<h3>Effects of withdrawal<\/h3>\n<p>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.<\/p>\n<p>We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.<\/p>\n<p>You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.<\/p>\n<p>You will have to bear the direct cost of returning the goods.<\/p>\n<p>You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.<\/p>\n<h2>Model withdrawal form<\/h2>\n<p>(If you want to withdraw from the contract, please use the online withdrawal function we provide at <a href=\"https:\/\/resoshield.com\/en\/cancel-contract\/\">Cancel contract<\/a> or complete and return this form.)<\/p>\n<p>\u2013 To<br \/>Reso Shield GmbH, Sonnenstr. 13, 84387 Julbach, Germany, phone: +49-160-3239649, email: info@resoshield.com<\/p>\n<p>\u2013 I\/We (*) hereby give notice that I\/we (*) withdraw from my\/our (*) contract of sale of the following goods (*)\/for the provision of the following service (*)<\/p>\n<p>\u2013 Ordered on (*)\/received on (*)<\/p>\n<p>\u2013 Name of consumer(s)<\/p>\n<p>\u2013 Address of consumer(s)<\/p>\n<p>\u2013 Signature of consumer(s) (only if this form is notified on paper)<\/p>\n<p>\u2013 Date<\/p>\n<p>___________<br \/>(*) Delete as appropriate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a translation provided for information only. Only the German version is legally binding. Right of withdrawal for consumers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-898","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/pages\/898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/comments?post=898"}],"version-history":[{"count":0,"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/pages\/898\/revisions"}],"wp:attachment":[{"href":"https:\/\/resoshield.com\/en\/wp-json\/wp\/v2\/media?parent=898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}